Shipping Times and Terms & Conditions

PLEASE NOTE: Canadian National Carriers such as UPS and Canada Post are experiencing delays in package delivery due to their COVID-19 safety protocols implemented in their facilities.

 

As such, The Costume Shoppe guarantees that your Online Order will be SHIPPED the same day your order is placed, during business hours and before cut off.  HOWEVER The Costume Shoppe cannot be held accountable for shipments that arrive after their estimated delivery times.

 

Please read below for Carrier Updates as they arrive.

The Costume Shoppe is NOT accepting Cancellations on orders of ANY type, so PLEASE NOTE, once your order is placed, your sale is FINAL.


CANADA POST UPDATE FROM AUGUST 30:  Canada Post is safely resuming deliveries of signature items to the door of homes with their own outdoor entrance, where delivery agents can stay outdoors to perform the delivery and capture a verbal signature. Delivery employees will wear a face covering and maintain a six-foot (two-metre) distance from customers.

For deliveries to apartments, condos and businesses with a common entrance, or for Proof of Identity (POI), Registered Mail™ and Xpresspost Certified™ items, agents will leave a delivery notice card (DNC) with the address of a local post office and information about how to pick up the package.


UPS UPDATE FROM APRIL 5, 2021:  The UPS Service Guarantee is reinstated for domestic Canada, inbound and outbound U.S. and Worldwide UPS premium air services (UPS Express, UPS Express Saver and UPS Worldwide Express).  The UPS Service Guarantee remains suspended for all other services until further notice (UPS Ground and UPS Expedited).


Ground shipping within Canada is a $15 FLAT RATE on all orders!*

We pride ourselves in efficient and timely shipping within Canada and beyond.  We ship items every business day, often within hours of your order.  We are located in Calgary, Canada and all orders are shipped from our Canadian location.

That means, no need to worry about duty or customs delay, we have taken care of that for you.  We can ship to virtually any address in the world.  Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

We prefer to ship using UPS but at times will choose to use Canada Post or other delivery services based on location and address.

*All orders shipping within Canada are eligible for the Flat Rate Promotion with the exclusions listed below.

PLEASE NOTE: Exeptions apply for our Flat Rate Shipping Promotion.  Items of an odd shape, size, or weight (such as prop weapons, shields, or Supreme Edition Costumes), CLEARANCE items OR customers in remote areas of Canada (where your Postal Code contains a ZERO in the first 3 charaters) may have a member from The Costume Shoppe reach out to them to arrange an additional shipping payment, or have a reduced shipping rate negotiated with them.

Typical Ground Shipping Times Within Canada
Alberta
British Columbia
Manitoba
Maritimes
Newfoundland & Labrador
Ontario
Quebec
Saskatchewan
Territories
1 - 3 Business Days
2 - 4 Business Days
3 - 5 Business Days (based on location)
5 - 7 Business Days
7 - 14 Business Days
2 - 7 Business Days (based on location)
4 - 9 Business Days (based on location)
2 - 4 Business Days
14 - 21 Business Days