Privacy & Security

This Privacy Policy governs the manner in which The Costume Shoppe collects, uses, maintains and discloses information collected from users (each, a "User") of the website ("Site"). This privacy policy applies to the Site and all products and services offered by The Costume Shoppe.

Personal identification information

Personal information means information about an identifiable individual. This information could include an individual's name, address, phone number, age, gender, credit card information.

We may collect personally identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, register on the site, place an order, subscribe to the newsletter, respond to a survey, fill out a form, and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, phone number, and credit card information. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.

We ask for consent to collect, use or disclose client personal information, except in specific circumstances where collection, use or disclosure without consent is authorized or required by law. We may assume your consent in cases where you volunteer information for an obvious purpose. We inform our customers, before or at the time of collecting persoanl information of the purposes for which we are collecting the information. However, we don't provide this notification when a client volunteers information for an obvious purpose (for example, providing address and contact information when renting a costume or producing a credit card for an in-store purchase when the information will be used to process the payment).

Non-personal identification information

We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.

Web browser cookies

Our Site may use "cookies" to enhance User experience. User's web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. User may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the Site may not function properly.

How we use collected information

We collect personal information that we need for the purpose of providing services to our customers.

The Costume Shoppe collects and uses Users personal information for the following purposes:

  • To improve customer service: Your information helps us more effectively respond to your customer service requests and support needs.

  • To process transactions: We use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.
  • To personalize user experience: We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site.
  • To improve our Site: We continually strive to improve our website offerings based on the information and feedback we receive from you.
  • To administer content, promotions, surveys, or other Site features: We may send Users information they agreed to receive about topics we think will be of interest to them.
  • To send periodic emails: The email address Users provide for order processing will only be used to send them information and updates pertaining to their order. It may also be used to respond to their inquiries and/or other requests or questions. If a User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email or User may contact us via our Site.

We use and disclose client personal information only for the purposes for which the information was collected, except as authorized by law. For example, we may use client contact information to deliver goods. The law also allows us to use that contact information for the purpose of collecting a debt owed to our organization, should that be necessary.

The Costume Shoppe uses Google Analytics for Display Advertisers and as such collects data about your activities that does not personally or directly identify the User when they visit our website, the website of entities for which we serve advertisements or websites that display advertisements. This information may include the content that a user views, the date and time that the content is viewed, the products that are purchased or a User's location data associated with the IP address. We use the information to serve more relevant advertisements (retargeting). We collect the information about where the ads are seen and the ads that are clicked on. Users may opt out of Google's use of cookies by visiting the Google Ads Preference Settings page and/or the Google Analytics Opt-out page.

How we protect your information

We make every reasonable effort to ensure that client information is accurate and complete. We rely on our clients to notify us if there is a change to their personal information that may affect their relationship with our organization. If you are aware of an error in our information about you, please let us know and we will correct it on request wherever possible. In some cases, we may ask for a written request for correction.

We protect client personal information in a manner appropriate for the sensitivity of the information. We make every reasonable effort to prevent any loss, misuse, disclosure or modification of personal information, as well as any unauthorized access to personal information.

We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.

Sensitive and private data exchange between the Site and its Users happens over a SSL secured communication channel and is encrypted and protected with digital signatures. Our Site is also in compliance with PCI vulnerability standards in order to create as secure of an environment as possible for Users.

SMS Marketing:

The Costume Shoppe may use SMS marketing to communicate with Users who have provided their mobile phone numbers. We assure you that your mobile details will not be sold to any other party and are strictly for business use. By providing your mobile number and opting in to receive SMS marketing messages, you consent to receiving promotional messages, updates, and alerts related to our products, services, and promotions via text message. You may opt out of receiving these messages at any time by following the instructions provided in the SMS message or by contacting us directly. Opting out of SMS marketing messages will not affect your ability to receive other communications from us, such as order updates or customer service messages.

Sharing your personal information

We do not sell, trade, or rent Users personal identification information to others. Ever.

Changes to this privacy policy

The Costume Shoppe has the discretion to update this privacy policy at any time. When we do, we will revise the updated date at the bottom of this page. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

Updated: February 27, 2024

Your acceptance of these terms

By using this Site, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.

Contacting us

If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at:

The Costume Shoppe
4307 Blackfoot Trail SE, Calgary, Alberta T2G 5T4, Canada