Customer Care

Customer service is important to us

Questions? Call us: 1-888-236-5459

We do our best to accurately represent the products that we carry online. On the occasion, when we do make a mistake, we will do whatever we can to make it right. Please email or call us with any concerns that you might have.

Email us: wecare@thecostumeshoppe.com

The people behind The Costume Shoppe online store have been in the costume business since 1995 and selling online since 2000. The Costume Shoppe is a large vibrant retail store dedicated only to costumes and everything costume related. We have our finger on the pulse of what customers want, because we work with you everyday. We know costumes, for Halloween and all year 'round.

With knowledgeable staff and an ever-growing selection of costumes and accessories, The Costume Shoppe is your one stop shop for everything you need to bring your inner character to life.

Explore the many costume related items that we have here at The Costume Shoppe. We pride ourselves in bringing a wide assortment of products including costumes for everyone, men, women, children, teens, babies, even pets! In addition to a huge assortment of licensed, halloween and theme costumes, we make a point of bringing in the special, extraordinary and unique costume related products.  The collection includes incredible masks, wings, props, shoes, legwear, wigs, sunglasses, unique costumes and halloween/theatrical makeup.

Privacy and Security

This Privacy Policy governs the manner in which The Costume Shoppe collects, uses, maintains and discloses information collected from users (each, a "User") of the TheCostumeShoppe.com website ("Site"). This privacy policy applies to the Site and all products and services offered by The Costume Shoppe.

Personal identification information

Personal information means information about an identifiable individual. This information could include an individual's name, address, phone number, age, gender, credit card information.

We may collect personally identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, register on the site, place an order, subscribe to the newsletter, respond to a survey, fill out a form, and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, phone number, and credit card information. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.

We ask for consent to collect, use or disclose client personal information, except in specific circumstances where collection, use or disclosure without consent is authorized or required by law. We may assume your consent in cases where you volunteer information for an obvious purpose. We inform our customers, before or at the time of collecting persoanl information of the purposes for which we are collecting the information. However, we don't provide this notification when a client volunteers information for an obvious purpose (for example, providing address and contact information when renting a costume or producing a credit card for an in-store purchase when the information will be used to process the payment).

Non-personal identification information

We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.

Web browser cookies

Our Site may use "cookies" to enhance User experience. User's web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. User may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the Site may not function properly.

How we use collected information

We collect personal information that we need for the purpose of providing services to our customers.

The Costume Shoppe collects and uses Users personal information for the following purposes:

  • To improve customer service
    Your information helps us to more effectively respond to your customer service requests and support needs.
  • To process transactions
    We may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.
  • To personalize user experience
    We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site.
  • To improve our Site
    We continually strive to improve our website offerings based on the information and feedback we receive from you.
  • To administer a content, promotion, survey or other Site feature
    To send Users information they agreed to receive about topics we think will be of interest to them.
  • To send periodic emails
    The email address Users provide for order processing, will only be used to send them information and updates pertaining to their order. It may also be used to respond to their inquiries, and/or other requests or questions. If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email or User may contact us via our Site.

We use and disclose client personal information only for the purposes for which the information was collected, except as authorized by law. For example, we may use client contact information to deliver goods. The law also allows us to use that contact information for the purpose of collecting a debt owed to our organization, should that be necessay.

How we protect your information

We make every reasonable effort to ensure that client information is accurate and complete. We rely on our clients to notify us if there is a change to their personal information that may affect their relationship with our organization. If you are aware of an error in our information about you, please let us know and we will correct it on request wherever possible. In some cases, we may ask for a written request for correction.

We protect client personal information in a manner appropriate for the sensitivity of the information. We make every reasonable effort to prevent any loss, misuse, disclosure or modification of personal information, as well as any unauthorizd access to personal information.

We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.

Sensitive and private data exchange between the Site and its Users happens over a SSL secured communication channel and is encrypted and protected with digital signatures. Our Site is also in compliance with PCI vulnerability standards in order to create as secure of an environment as possible for Users.

Sharing your personal information

We do not sell, trade, or rent Users personal identification information to others. Ever.

Changes to this privacy policy

The Costume Shoppe has the discretion to update this privacy policy at any time. When we do, we will revise the updated date at the bottom of this page. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

Your acceptance of these terms

By using this Site, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.

Contacting us

If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at:

The Costume Shoppe
4307 Blackfoot Trail SE, Calgary, Alberta T2G 5T4, Canada

403-571-2466

wecare@thecostumeshoppe.com

Frequently Asked Questions

Are the costumes seen in the online store available in the Calgary store location?

Yes! All of the items seen on our online store are warehoused at The Costume Shoppe.  And, if the item shows as in stock on the online store, it is in-stock at The Costume Shoppe. That means you can just come in if you are already in Calgary or you can buy online and pick-up in store.

How can I tell if an item is in stock?

The sizes available and stock availability is shown on the product page. From the category page click through to the product page by clicking on the picture (or "Choose options" button). If the size or colour you are looking for is NOT CROSSED OUT, it is in stock!

How long will it be before you ship my order?

We ship every business day right from our Calgary location. Except the rare ocassion when our inventory levels aren't quite right, if you have put it in your cart and checked out, the item is available and ready to ship.  And that means that your order will ship the next business day.

Can I track my order?

Absolutely, when we ship your order, we will send you an email with your tracking number in it. The bulk of orders are shipped via Canada Post, so you can track your order at CanadaPost.ca.

Eek! I completed my order but then found something else I would like to buy... can I add to my order?

Sure! But, you'll have to do it as a second order. You can either go ahead and place the second order online or call us 1-888-236-5459 during office hours. We will combine the orders and you will be charged only one shipping charge (so the second shipping charge will be refunded) If your order has or would have qualified for free shipping, we will process a refund for the extra shipping charges that were incurred. So, fear not, if you decide to put in a second order, we'll sort out the shipping for you.  This is true as long as the order hasn't been shipped, so don't wait a couple of days to add those extra items.

My purchase is over $75 and I've got the option of FREE SHIPPING, how does it ship, does free shipping take longer?

When you choose free shipping, your package will be shipped Canada Post Ground (Expedited Parcel). We treat it just the same as every parcel we send, packing and sending it off on the same or next business day as your order! Typically within Canada ground shipping takes 2 - 10 business days. Refer to the table on our Speedy Shipping page to see estimated ground shipping time to your location.