Shipping Policy
At The Costume Shoppe, we are committed to providing you with a seamless online shopping experience. We understand the importance of timely delivery, and we want to clarify our shipping policy to ensure you have all the information you need before placing your order.
Same-Day Shipping
When you place an order with us during our business hours and before our designated cut-off time of 2:00PM - Mountain Time, you can expect your order to be shipped on the same day. We work diligently to process and dispatch your items as quickly as possible, so you can enjoy your purchase without unnecessary delays.
Estimated Delivery Times
We want you to be informed about the estimated delivery times for your order. Before completing your purchase and during the checkout process, you will be presented with estimated delivery times based on your location and the shipping method you choose. These estimates are calculated by our third-party shipping carriers, and they give you a clear idea of when you can expect your package to arrive.
Accountability for Shipments
While we do everything in our power to ensure timely shipping and delivery, it's important to note that once your order is in the hands of the shipping carrier, we cannot be held accountable for any delays beyond our control. Shipping carriers may experience unexpected challenges, such as weather conditions or logistical issues, that can affect delivery times.
Our Commitment to You
Your satisfaction is our top priority, and we are here to assist you if you encounter any issues with your shipment. If your order arrives after its estimated delivery time or if you experience any problems with your delivery, please contact our customer support team immediately. We will work closely with you to find the best possible solution, whether it involves tracking your package, initiating an investigation with the carrier, or exploring alternative delivery options.
At The Costume Shoppe, we value your trust and are dedicated to making your shopping experience as smooth as possible. If you have any questions or concerns about our shipping policy or any other aspect of your order, please do not hesitate to reach out to our customer support team.
Thank you for choosing The Costume Shoppe for all your Halloween And Beyond needs.