Shipping Details
Shipping Details
At The Costume Shoppe, we are committed to providing you with a seamless online shopping experience. We understand the importance of timely delivery, and we want to clarify our shipping policy to ensure you have all the information you need before placing your order.
Same-Day Shipping
When you place an order with us during our business hours and before our designated cut-off time of 2:00PM - Mountain Time, you can expect your order to be shipped on the same day. We work diligently to process and dispatch your items as quickly as possible, so you can enjoy your purchase without unnecessary delays.
Estimated Delivery Times
We want you to be informed about the estimated delivery times for your order. As a generalized rule of thumb from our Online Enterprise Manager, "We can get most items to most places within 1 to 7 Business Days". And if you would like a more accurate estimate, we welcome you to contact us and we will be happy to quote the shipment for you.
Accountability for Shipments
While we do everything in our power to ensure timely shipping and delivery, it's important to note that - like many other businesses -The Costume Shoppe utilizes third-party carriers for order delivery.
Once your order leaves our store and is handed over to the carrier, we relinquish control over the shipment. Any delays, damages, or issues that may occur during transit are the sole responsibility of the carrier. We will, however, make every effort to assist you in tracking and resolving any shipment-related problems to the best of our abilities.
Please note that we are not liable for any lost, stolen, or damaged items once they are in the possession of the carrier. We recommend that you review the carrier's terms and conditions for further information on their policies and procedures regarding shipment and delivery.
Our Commitment to You
Your satisfaction is our top priority, and we are here to assist you if you encounter any issues with your shipment. If your order arrives after its estimated delivery time or if you experience any problems with your delivery, please contact our customer support team immediately. We will work closely with you to find the best possible solution, whether it involves tracking your package (if a trackable method of shipment was selected), initiating an investigation with the carrier (if an insured method of shipment was selected), or exploring alternative delivery options.
At The Costume Shoppe, we value your trust and are dedicated to making your shopping experience as smooth as possible. If you have any questions or concerns about our shipping policy or any other aspect of your order, please do not hesitate to reach out to our customer support team.
Thank you for choosing The Costume Shoppe for all your Halloween And Beyond needs.