Customer Care Policy | Information Page

Online Purchases for Local Delivery or Curbside / In-Store Pickup

Online purchases made with us that are for Local Delivery, or Curbside / In-Store Pickup, follow the same terms as In-Store Purchases.  However, there are exceptions.

For Local Delivery Orders, you will be responsible for getting the original item back to us prior to us being able to assist you with your return or exchange and the same terms apply as if the order was an In-Store Purchase.  An Online Department Staff Member will be required in order to assist.

For Curbside / In-Store Pickup orders, all the same terms apply as if the order was an In-Store Purchase, but will require an Online Department Staff Member in order to assist.

All Other Online Purchases

The Costume Shoppe understands that ordering online is not ideal for all customers, as there is a certain level of "guess work" that is required while shopping with ANY retailer online.

That said, if you've placed an order online with us and are unsatisfied with any of the eligible items that you’ve purchased, please reach out to us within 7 days of receiving your items and we will work with you to the best of our abilities to reach a mutually beneficial solution.

In order to begin a return or exchange for what you've purchased, the request must meet ALL of the following requirements:

1. Requests must first be approved by our team, and you can open a request either by emailing us, or by initiating the request on your Customer Account
2. After approval, your item returns must be sent out within 24 hours
3. Items being returned must be sent back with a Trackable Method of Shipment (this will also allow us to confirm whether or not the item was sent within the 24 hour window)
4. Items being returned must be unused, unwashed, and have their accessories still be in their original unopened packaging.

OTHER TERMS TO CONSIDER:

Return shipping costs for a Store Credit Return must be covered by you.

Return shipping costs AND New Shipment costs for an Exchange must be covered by you.

Items returned for a Store Credit Return will have a 15% restocking fee applied.

Items returned for an Exchange will not have a restocking fee applied.

If you request an Exchange, and the price of the new item is higher than the price of the original item, you must pay the difference for the new item prior to shipment.

If you request an Exchange, and the price of the new item is lower than the price of the original item, the difference will be applied as Store Credit to your Customer Account, and will never expire.

If you request a Return, it will be issued as a Store Credit to your Customer Account, and will never expire.

Store Credit Returns will cover the price of the item ONLY, less the Restocking Fee if applicable.

The Costume Shoppe does not offer free returns.