Frequently Asked Questions
Just like any other business in the world, we too have our own list of Frequently Asked Questions. The answers to all yours (and many others) burning questions can be found below:
Q: Is what I see on your website in stock?
A: Yes! Everything that you see on our website is in stock and available for purchase on our online store, OR in our Brick and Mortar. The inventory is one-in-the-same, and our warehouse is right here in the basement section of our store! So rest assured, that if you see it online, we have it. If you need to know how MANY of a specific item we have. Please feel free to Contact Us.
Q: Are you open?
A: Yes! Unlike other pop-ups like Spirit that are only here to capitalize on Halloween, then disappear for the rest of the year... We are here ALL YEAR LONG! There's always something going on wherever you are, and for the Fun, you can trust The Costume Shoppe.
Q: What are your hours?
A: Our hours fluctuate throughout the year, however we try our best to keep our hours updated on our Calgary Store page as frequently as possible. For the most accurate Hours of Operation, please look at our Google Maps listing which will have our most recent hours and is also updated the most frequently.
Q: What's your Return Policy?
A: Our Customer Care Policy can be viewed here, and outlines how we handle operations like Returns or Exchanges.
Q: Can you just order it in for me?
A: Ideally, we would love to do this for our customers for all of the items that we carry, however, due to the nature of the costuming industry, there are a good amount of times that this simply isn't feasible. There are some vendors and manufacturers that we order from or work with that we can do this, but it's entirely dependant on what the item is, and moreso, if it's available. We will try our best to accomodate, and you're always welcome to get ahold of us with any questions.