FOR YOUR CONVENIENCE, PLEASE READ BEFORE ORDERING ONLINE OR PURCHASING ITEMS IN-STORE.
Exchange Policy for Online Purchases:
If for some reason, you are unhappy with your purchase, please contact us as early as possible after receipt of your item (must be within 5 days of delivery) and we will work with you to determine the best solution. To contact us about an exchange or to return your item for Store Credit, simply login to your account on https://thecostumeshoppe.com, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. Note a ‘Return Authorization’ sent by us is required to confirm an authorized return. If you do not receive one within 48 hours via email, please call us regarding your return request at 1.888.236.5459. Or, call us at 1-888-236-5459 to process a return request over the phone.
You may return most new, unopened, unworn items within 5 days of delivery for exchange, or online store credit of the purchase price applied to your account. Items must be returned in their original packaging. Shipping cost will not be refunded unless the return is initiated due to our error. Please note that items returned do not become our responsibility until received by us. We recommend that the goods are returned by a recorded delivery service (with a tracking number). Please note, we do NOT accept COD packages. Please also note that ALL items are inspected upon return, and if it is determined that the product has been used, worn, or washed, your Exchange or Store Credit request WILL be denied, and we will request a label from you to return the item.
Please note that discrepancies in styles, colours, sizing specifications (shown online & on packaging), and certain details or changes in the appearance of costumes and accessories, pictured on our website or product packaging, are subject to change without notice due to the manufacturers processes. These discrepancies are beyond the control of The Costume Shoppe, and as a retailer, we are not always notified of these changes. However, we apologize for any inconvenience they may cause. If possible, we will reflect any changes in the images or descriptions on our website as soon as we become aware of them. We appreciate your understanding with this issue. If you are uncertain of the quality or details of a specific costume or accessory, please feel free to call us at 403.571.2466, and we will be more than happy to offer help in any way that we can in providing more information.
Orders that Received Free Shipping:
Items returned, that had qualified for free shipping will be refunded the item price less the actual original shipping cost (unless the order still qualifies for free shipping, i.e. the subtotal is still over $85.00, after the return items have been removed from the order).
Exchange or get your Credit In-Store:
Are you in Calgary? You are welcome to bring your item back for in-store credit or to exchange your purchase for something else at our Calgary location within 5 days of purchase. Items must be unworn/washed, with the original packaging and original receipt.
Sale or discounted items as well as intimate apparel items (such as wigs, corsets, panties, boy-shorts, leggings, hosiery, onesies, make-up/makeup supplies, etc) as well as all Morphsuits/morphsuit masks and "2nd Skin" Costumes are FINAL SALE and are not eligible for exchange or credit.
Absolutely NO returns or exchanges of used or worn items.
PLEASE NOTE: Return & exchange policies are subject to change at any time. Please ask to speak with a Costume Shoppe Store Manager to confirm the policies your purchase is subject to.
Restocking Fee: Any items that are receiving store credit or are exchanged may incur a 10% re-stocking fee.